Civil Sector & (I)NGOs



Mediation


All NGOs face conflicts but some NGOs handle them better than others. The purpose of NGOs is to resolve societal dilemmas and to provide support to social groups or natural environments that are negatively affected by these dilemmas. Thus conflicting realities surround NGOs’ work towards greater fairness in the world. Not only dealing with conflicts outside, NGOs also sometimes face structural, cultural and interpersonal conflicts within their own organization. Employees and volunteers have to use their conflict resolution skills inside and outside in order to strengthen their organizational capabilities and become even more effective in their field. EuroBogen’s Train the Trainer workshops give these skills to NGO personnel who become conflict regulators or mediators.


A mediator is a person who understands the inner workings of conflicts in general, and the perceptions and interests of the conflicting partners in particular situations. The mediator displays third-party perception, uses trust-building tools, and applies sensitive and targeted communication techniques – so that the conflicting parties may find their own solutions. Our seminars teach such skills to NGO members who in turn will assist their beneficiaries. We also set up Ombudsman services as part of organizational development.


This seminar covers:


  • Anatomy of conflicts
  • Perception and reality
  • Escalation and de-escalation curve
  • Task vs. people conflicts
  • Chains of cause and effect
  • Roles of the mediator
  • Phases of conflicts
  • Road maps to solutions
  • Blueprint for negotiations
  • Agreements and protocol.