Civil Sector & (I)NGOs: Management & Leadership

Communicating with your Staff and Stakeholders

As a manager in an NGO, you are communicating about the functional tasks of your department in reference to a wider strategy, giving individual and team goals, facilitating development, mediating at times of conflict and giving feedback on performance. You are responsible for yearly appraisals and agreements on performance results. This seminar discusses the most important communications you encounter with your staff and stakeholders. It provides simulations for you to assess and hone your communicative skills, your natural and hierarchical authority and your sensitivity towards people.

Seminar participants improve their skills in the following areas:

  • Management by objectives
  • Interviewing staff
  • Assessing performance
  • Dealing with difficult people
  • Stakeholder management
  • Negotiating in difficult situations
  • Using appropriate language
  • Using natural and functional authority
  • Creating a positive culture through communication.