CORPORATE: International Projects



Managing Remote Teams


International managers facilitate teams composed of individuals who live in different countries and communicate online via web-conferencing. Such teams must act as one, be strongly united, and satisfy customer needs – everywhere.


Since each culture perceives work and communication differently, the management of international teams requires heightened awareness for the different ways individuals handle problems, make decisions, deal with customers, request support, expect feedback, and respond to pressure. This seminar gives practical advice on how to manage cultural differences, streamline tasks and ensure conflict-free communication within international remote teams, in view of the multi-dimensional “distance” between the members.


Contents:


  • Characteristics of remote teams
  • Remote team types
  • Creating teamship despite remoteness
  • Remote team rules
  • Critical communication
  • Shared KPIs, processes and language
  • Personal communication with each individual team member
  • Leveraging diversity
  • Chairing successful meetings online
  • Dealing with problems/conflicts on line.