CORPORATE: Management & Leadership



Communicating with your Staff


As a manager you are communicating about the functional tasks of your department in reference to the wider company, giving individual and team goals, facilitating development, mediating at times of conflict and giving feedback on performance. You are responsible for yearly appraisals and achievable agreements on performance results. This seminar discusses the most important communications you encounter with your staff. It provides simulations for you to assess and hone your communicative skills, your natural authority and your sensitivity towards people.


Contents:


  • Management by objectives
  • Interviewing prospect candidates
  • Assessing performance in the annual review
  • Dealing with “difficult people”
  • Negotiating in complex situations
  • Speaking publicly to the team(s)
  • Using appropriate, pertinent language
  • Demonstrating non-authoritarian authority
  • Creating a positive culture through communication.